Jared M. Spool is the founder of User Interface Engineering, the largest usability research organization of its kind in the world. If you’ve ever seen Jared speak about user experience design, you know that he’s probably the most effective and knowledgeable communicator on the subject today. He’s been working in the field of usability and experience design since 1978, before the term “usability” was ever associated with computers.
Interaction Design Frameworks That Work
Robert Hoekman Jr.
Some say the clothes make the man. Others say it’s opinions. Co-founder of Mule, Mike likes to have a bet both ways. His 2012 book, Design is a Job, was a love letter to hard work, self-awareness, and the importance of a good tailor.
Mike cultivates his reputation around being serious about design, human rights, a damn fine joke, and the Phillies. His philosophy of supportive antagonism helps Mule create great internal and external projects. He has given talks about the responsibility of designers in client relationships at conferences such as CreativeMornings, TYPO, and An Event Apart.
A Book Apart
Kate is an entrepreneur/designer with a talent for bringing companies and customers together through visual methods, lean strategies and user-centered design. She’s helped hundreds of entrepreneurs, designers and UX managers implement lean UX methods in their organizations. Kate is Principal at Intelleto, where she creates visual explanations that make complex ideas simple and shareable. She Co-founded Luxr, an online coaching company that helps entrepreneurs create products that customers want, need and love to buy. At LUXr, Kate led product UX and developed innovative ways for startup entrepreneurs to envision, experiment and deliver amazing products. Prior to LUXr, Kate was at Adaptive Path, where she specialized in bringing customer empathy and collaborative UX practices to companies big and small.
Russ Unger is an Experience Design Director for GE Capital Americas where he leads teams and projects in design and research . He is co-author of the book A Project Guide to UX Design, Designing the Conversation, and Speaker Camp for New Riders (Voices That Matter). Russ is also working on a book on guerrilla design and research methods that is due out well, sometime.
Russ is co-founder of ChicagoCamps, which hosts low-cost, high-value technology events in the Chicago area, and he is also on the Advisory Board for the Department of Web Design and Development at Harrington College of Design. Russ has 2 daughters who both draw better than he does and are currently beginning to surpass his limited abilities in coding.
Techniques for Successful Facilitation
Brad Nunnally and Dan Willis
Margot Bloomstein is the author of Content Strategy at Work (Morgan Kaufmann, 2012) and principal of Appropriate, Inc., a Boston-based brand and content strategy consultancy. She crafts brand-appropriate user experiences to help organizations engage audiences and project key messages with consistency and clarity through both traditional and social media.
A participant in the inaugural Content Strategy Consortium and featured speaker at SXSW, Margot speaks around the world about enriching interactive engagements with content strategy. She also teaches in the Strategic Communications graduate program at Columbia University. She blogs infrequently at Appropriate, Inc. and tweets prolifically at @mbloomstein.
Jim Kalbach is a Principal UX Designer with Citrix Online. He holds a degree in library and information science from Rutgers University, as well as a Master’s degree in music theory and composition.
Jim is an active speaker, writer, and instructor on user experience, usability, and information architecture. He helped found local UX groups in Hamburg, as well as organize conferences in Germany and Europe. Jim is the author of the book Designing Web Navigation (O’Reilly, August 2007). He blogs at experiencinginformation.com.
Christina Wodtke is currently consulting, teaching, coaching and acting as an advisor to startups. Most recently she led new product development and reinvention as a general manager of Zynga.com at Zynga, was general manager of Social at Myspace, principal product manager at Linkedin, and senior director of design at Yahoo! back when Yahoo! was pretty neat.
As well, she likes founding things: She founded a startup where she developed the collaborative blogging tool PublicSquare; founded Boxes and Arrows, an on-line magazine of design; and co-founded the Information Architecture Institute. She may found again.
Blueprints for the Web
with Austin Govella
Chris Risdon designs digital products and services for Adaptive Path in Austin, Texas, and has worked with digital media since 1996. He’s a multidisciplinary designer with an MFA in design and experience in information architecture, interaction and communication design.He’s alspo a type designer. By night he’s a professor teaching interaction design theory and social entrepreneurship at the Austin Center for Design.
Caroline Jarrett is an independent usability consultant. After 13 years as a project manager of computer systems integration projects, she founded Effortmark Limited in order to concentrate on ‘what systems are for’ instead of ‘how the system is put together’.
Through her work with the United Kingdom tax authorities, she became fascinated with forms and now specialises in making forms easier to fill in and deal with, and tuning up the content of large-scale web sites that include forms. She is co-author of “Forms that work: Designing web forms for usability”.
Her clients for tax forms advice and training include (UK) HM Revenue and Customs, (USA) the Internal Revenue Service and the Australian Tax Office.
Book in Progress
Rolf Molich owns and manages DialogDesign, a small Danish usability consultancy. Rolf conceived and coordinated the comparative usability evaluation studies CUE-1 through CUE-9 where a total of more than 120 professional usability teams tested or reviewed the same applications. Rolf has worked with usability since 1984. Rolf is the co-inventor of the heuristic inspection method (with Jakob Nielsen). Rolf is an experienced speaker, who regularly gets high ratings from participants for his useful and frank presentation style.
Nyt Teknisk Forlag
Erika Hall is the author of Just Enough Research. In 2001, she co-founded Mule Design Studio in San Francisco where she is the Director of Strategy. Erika speaks and writes frequently about cross-disciplinary collaboration and the importance of natural language in user interfaces. In her spare time, she battles empty corporate jargon at Unsuck It. She also co-hosts Running from the Law, a weekly podcast on business law and endurance fitness, and can probably outrun you.
A Book Apart
John Ferrara is a user experience designer and the author of the book Playful Design, published by Rosenfeld Media. John has worked in UX design for fifteen years, and he’s been designing games that achieve great things in the real world since 2001. In 2010 he co-founded Megazoid Games, and his nutrition education game “Fitter Critters” was a top prizewinner in the 2010 Apps for Healthy Kids contest, awarded by Michelle Obama’s “Let’s Move!” campaign. You can follow John on Twitter at @playfuldesign.
Creating Game Experiences in Everyday Interfaces
Brian Suda is an informatician currently residing in Reykjavík,
Iceland. He has spent a good portion of each day connected to Internet
after discovering it back in the mid-01990s. Most recently, he has
been focusing more on how to present data in a way that we can begin
to understand and make informed decisions about things we encounter in
our daily life. This could include better visualizations of data,
interactions, work-flows and ethnographic studies of how we relate to
Five Simple Steps
A designer, photographer, and user experience advocate, Dan speaks at conferences and teaches workshops around the world on various topics at events including An Event Apart, South by Southwest, Web Directions, and UX London, as well as having worked with clients including UIE, MailChimp, Google, Yahoo!, Microsoft, Meebo, Geffen/Universal, and IDEO.
Following a stint as Creative Director for MOO.COM in London, Dan currently works with clients around the world through webgraph, a design, branding, strategy, and development studio he co-founded in 1999, and travels the world on photographic commissions for select clientele including O2, RedBull, Starwood Hotels, and more.
In 2000, Jason Grigsby got his first mobile phone. He became obsessed with how the world could be a better place if everyone had access to the world’s information in their pockets.
Those mobile dreams hit the hard wall of reality: WAP was crap. So Jason went to work on the web until 2007, when the iPhone made it clear the time was right. He joined forces with the three smartest people he knew and started Cloud Four.
Since co-founding Cloud Four, he has had the good fortune to work on many fantastic projects, including the Obama iPhone App. He is founder and president of Mobile Portland, a local nonprofit dedicated to promoting the mobile community in Portland, Oregon. Jasonis a sought‐after speaker and consultant on mobile. You can find him blogging at cloudfour.com; on his personal site,userfirstweb.com; and on Twitter as @grigs.
Lyza Danger Gardner
Jess has worked in design and user experience since 1996. He realized early on that to make the biggest impact he needed to consider the entire system, from service delivery to organizational change.
He has worked with Fortune 500s, startups, and innovative public sector organizations. Along the way, he also co-founded the IA Institute and the Overlap innovation retreat, co-chaired the IA Summit (twice!), and started one of Canada’s leading UX firms.
He now brings his experience to transforming public sector service design and policymaking through his new consultancy, the Centre for Citizen Experience.
Bill DeRouchey is a UX Studio Lead for Aviation projects at GE Software, beginning a multi-year effort to modernize an old industry, where every day involves organizational change and jet engines. Despite over 20 years in the design and technology world, whether doing interaction design, information architecture, product management, or writing, he still finds people are more fascinating than technology.
Steve Baty, principal at Meld Studios, has over 15 years experience as a design and strategy practitioner. Steve loves to understand how people, things and systems work, and make them better. He is fascinated by systems thinking, behavioural economics, and design-led innovation. Steve has served as President of the Interaction Design Association (IxDA) (2/2012-2/2014); co-Chairs UX Australia – Australia’s leading conference for User Experience practitioners; and sits on the Good Design Council of Australia. He has acted as a Judge of the Service Design category of the Australian International Design Awards for the past two years.