Surveys seem easy: anyone can throw together a few questions, send them out, and hope that they are rewarded with a decent response. But we’ve all seen examples of poorly conceived surveys that couldn’t possibly deliver real insights for the organisation that sponsored them. Caroline has been working with surveys for a long time, and researching the best practices that turn them from ‘any old questions’ into ‘real, useful data’. If you’re hoping to do a survey that delivers valuable data for decision-making, this is the course for you.
All too often, critical design and business decisions are based on internal assumptions rather than how the world actually works. Research may be relegated to a few isolated specialists in an organization if it’s considered at all. When you have to move quickly and collaboratively, how do you make sure that you and your team have the information you need to to design and build a new product or service that delights your target users and meets your business goals?
Research can be much faster and more flexible than you might imagine. In this workshop, we’ll cover the most immediately useful research principles and practices for anyone busy doing other things.
Expert reviews, such as heuristic evaluations and other design inspections, are the second most widely used usability method. Nonetheless, they’re often conducted with poor or unsystematic methodology and thus don’t always live up to their full potential. This workshop discusses proven methods for conducting and reporting expert reviews of a user interface design. The workshop includes two practical exercises in expert reviews. Participants do an expert review of a dialog, match their review skills with their peers, and learn from them.
This workshop will greatly broaden your understanding of faceted navigation. We’ll cover some of the important principles and look at creative ways how to use facets in web design. Many examples of faceted navigation will be presented and discussed. A clear, structured framework for understanding the individual components is presented to help you understand all the decisions involved.
Who is this for?
In this workshops you'll learn how to collect, interpret and analyse information about clients, the business and the end users of products.
A half-day hands-on course on the topic of getting the most out of
data. From what works, what doesn’t to avoiding lying, cheating and
deceiving readers, you’ll practice and have a better understanding of
data visualizations. We’ll cover storytelling, chart types, color,
design, experiments and plenty of good and bad examples. If you’re
just starting out or have lots of data to there is something in this
workshop for you.
It’s clear now more than ever that building for the web, mobile, and other devices is akin to product design, not graphic design: Everyone involved is a member of a design team; our roles are design-centric regardless of our title. Most of us spend most of our lives creating wireframes that inform visual design, but what if you’ve never been involved in the visual design process?
Dan will show you how to work more closely with visual designers, why ugly wireframes help good designers, and how you can incorporate the best practices of visual and product designers into your work. Learn how to get involved and engaged with the visual layer of the work you do and start thinking like a true designer.
As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly critical to find ways to gain insight about customers’ interactions with your service. Experience maps offer a framework for mapping human experiences across multiple situations and interactions. These maps ensure that every occasion where your organization touches or connects with a person’s life is appropriate, relevant, meaningful, and endearing.
You have attended workshops, you have seen them masterfully commanded by other people, and you really want to get a handle on doing this workshop thing yourself. This workshop is the workshop that will help you create and facilitate a workshop of your very own, in whatever workshop fashion you decide upon.
The sibling disciplines of user experience design and electronic game design have grown increasingly intertwined in recent years. This is a great thing, because it creates opportunities for practitioners working in both fields to augment their design toolkits and forge new ways for people to derive satisfaction from their experience of technology. As it would be for any well-designed game, the first priority of this workshop will be to have fun. Through the process of play, we will explore the qualities that make games worthwhile experiences while building a theoretical groundwork for their design.
There is a right way and a wrong way to introduce change to your userbase, and sadly the bully-tactics of facebook and Apple have become the norm. But if you are a small company, you can’t afford to impose change sloppily on your userbase. You need to get it right. This workshop will be highly interactive, with exercises and discussions so we can focus on your goals and needs as you introduce new products and revamp the old.
In this workshop Steve Baty will present a range of techniques to help project teams identify sources of innovative concepts and methods of concept generation. The focus of this workshop will be on concepts that break the mold and challenge accepted bases of competition.
In this workshop, we’ll talk about the major hurdles organizations face when moving to responsive design, the key techniques for building performant responsive design, and the importance of mobile first responsive design.
Who is this for?
Here you'll learn how to translate the findings from Research into real interfaces by using several techniques to deveolp the design further and to document it for production.
Admit it. Inside you there is a secret product idea… In an action-packed 180 minutes, you’ll get that idea out and into the world. Using Lean Startup principles and these fun and rapid methods, you’ll create a coherent, lo-fi product concept and get peer feedback on it. You’ll identify the problem it solves for people, understand the role it plays in your customers’ lives and identify a key metric to indicate traction. We’ll wrap up with practical, actionable (and simple!) next steps to propel your idea forward.
Facing feature creep and disagreements among stakeholders? Are you trying to incorporate a blog, Twitter feed, or curated content because the CMO likes it… or because it fits your communication goals? You need to get a grip on content, the people who make it—and the brand they want to establish. Enter brand-driven content strategy: complement your user-centered design techniques in the workshop that will empower you with the questions, tools, and exercises to implement it. Learn how to develop a message architecture, discover how a brand attributes cardsort can identify pitfalls and points of disagreement, and improve organizational alignment around the brand and content. Then we’ll use the message architecture to conduct a qualitative and quantitative content audit to reveal new content types. Leave with confidence, savvy, and experience to bring brand-driven content strategy techniques and thinking back to your own organization.
Business origami is a rapid paper prototyping method for service codesign. It lets you work with people to understand current service experiences and explore new service futures. Prototyping services is a challenge—but business origami makes it easier with a set vocabulary and grammar for visualizing the service landscape and interactions that support a service experience.
Designers often want to impact the world but first need that next career step, expanding from designing things to designing their success in the world. The key is to practice owning the product before you actually get that big promotion. Then when you move from UX Designer to Product Leader, your career possibilities open up to let you tackle the world.
Who is this for?
But even if you didn't got that far in your career yet, you will still benefit from learning the management and leadership skills provided by these workshops.