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Claire Lew CEO of Know Your Company
  • Claire Lew is the CEO of Know Your Company, a software tool that helps business owners and managers know their company better, so they can become better leaders. Her company, Know Your Company, has helped over 15,000 people in 25 countries at companies like Airbnb and Kickstarter. Know Your Company also runs a online leadership community called The Watercooler with almost 1,000 leaders and thousands of conversations on hiring, firing, business growth and more. Claire’s mission in life is to help people become happier at work. She speaks internationally on how to create more open, honest workplace environments, and has been published in Harvard Business Review, CNBC, Inc, Fortune, among others. Claire is also an adjunct professor of entrepreneurship at her alma mater, Northwestern University. Say hello to Claire on Twitter at @clairejlew.



09:00 - 12:30



14:00 - 17:30

Room 2

The Feedback Loop How to Create a Culture of Feedback

Giving, receiving, asking for, and acting on feedback well are some of the most-valued – yet difficult to master – skills for any manager. After years of research across hundreds of companies in 25+ countries, Claire Lew, CEO of Know Your Team, shares the playbook for how the most effective managers create a culture of feedback within their teams.

During our hands-on workshop session, we'll take you through:

  • Why leaders are constantly the last to know things in their company 
  • The top leadership blindspots are and how you can avoid them
  • How to uncover your own leadership blindspots
  • How to get honest feedback, especially from your most introverted employees
  • The best questions to be asking every single employee in your company
  • How to hold an effective one-on-one with an employee
  • How to receive feedback without getting defensive
  • What to do with feedback you disagree with 
  • How to tell what feedback to act on 
  • What to do with feedback once you receive it
  • How to break bad news to your team
  • How to give employee feedback without damaging morale
  • The components of building an open, honest company culture

You’ll walk away with techniques, best practices, and a toolset you can put into practice immediately. We'll help everyone on your team – even your most introverted and, well, cynical colleagues – internalize how to give, receive, ask for, and act on feedback well.

If you’re a manager or aspiring manager, this workshop is for you.