Kristin Skinner is an author and design management leader. She is currently Head of Design Management at Chase, a new executive leadership role. Her mandate is to define and enable the core operating rhythm for design while managing the operational needs of the organisation.
Most recently, she was Head of Design Management at Capital One, establishing and leading the practice and team of Design Managers who coordinate the design organization’s efforts, guide cross-functional collaboration, and enable the design organization to deliver outcomes with measurable impact. Kristin has extensive experience recruiting, hiring, and managing designers and design program managers, and shaping enterprise design organizations and operations for optimal effectiveness, in both consulting and in-house, and in companies of various sizes.
Kristin is co-author of "Org Design for Design Orgs: Building and Managing In-House Design Teams", the first book dedicated to the organization, management, and operations of in-house design teams.